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FREQUENTLY ASKED QUESTIONS
How Can We Help?
Find answers to common questions about Ganobiz, DXN products, membership, ordering and the business opportunity.
GENERAL INFORMATION
About Ganobiz
Start here for answers about Ganobiz, its relationship with DXN and how the community supports consumers and distributors
What is Ganobiz?
Ganobiz is a global wellness and business community that provides information, guidance, training and support for people interested in DXN products, membership and the DXN business opportunity.
Is Ganobiz part of DXN?
Ganobiz is an independent community of DXN consumers and distributors. DXN is the company that manufactures and distributes its products and operates the official membership and marketing system. Ganobiz provides community-based information, guidance and support.
Does Ganobiz manufacture or sell its own products?
No. Ganobiz is not a product manufacturer. Products presented through Ganobiz are manufactured and supplied by DXN. Product availability, pricing and purchasing options may vary by market.
Who can use Ganobiz?
Ganobiz is designed for people who want to learn about wellness and DXN products, existing or prospective consumers, and those interested in exploring the DXN business opportunity.
PRODUCT INFORMATION
Products & Ordering
Find answers about DXN products, availability, pricing and how to get assistance with purchasing.
What are the benefits of DXN products?
According to DXN, its wellness products are designed to support areas such as immunity, energy and overall wellness, with many products featuring natural ingredients such as Ganoderma, Spirulina and Cordyceps. The purpose, ingredients and recommended use vary by individual product.
What products can I explore through Ganobiz?
Ganobiz provides information about a range of DXN products, including food supplements, food and beverages, personal care and other everyday products. Availability may vary by country or market.
Are the products shown on Ganobiz manufactured by Ganobiz?
No. Ganobiz does not manufacture DXN products. DXN is the manufacturer and supplier of the products presented through the Ganobiz community.
Are all DXN products available in every country?
No. Product availability may vary by market. Some products available in one country may not yet be available in another. Contact Ganobiz or refer to the applicable official DXN market information for current availability.
Are product prices the same in every country?
No. Product prices, currencies and applicable member or retail prices may differ between markets. Where available, Ganobiz displays information relevant to the selected market.
How can I order a product?
Where direct online purchasing is available, both members and non-members can purchase DXN products through the applicable official DXN platform. Non-members may purchase as retail customers, while registered DXN members can sign in or purchase using their Distributor Code to access the applicable member benefits. You can also contact Ganobiz for guidance on product availability, ordering and free membership registration.
Does Ganobiz make claims that DXN products can cure diseases?
No. Ganobiz does not present DXN products as medicines or claim that they diagnose, treat, cure or prevent diseases. Product and ingredient information is provided for general informational purposes and should be understood in accordance with applicable product information and regulations.
MEMBERSHIP
Membership & Consumer Benefits
Learn how DXN membership works and what it means for consumers who choose to register.
Is DXN membership registration free?
Yes. DXN membership registration is free. Once registration is successfully completed, DXN sends a membership welcome letter to the registered email address containing the member’s DXN Distributor Code and relevant membership information.
Do I need to be a DXN member to purchase products?
Not necessarily. Where retail purchasing is available, non-members may purchase DXN products as retail customers. Registered members can use their Distributor Code when purchasing through the applicable DXN channels and access the member benefits available in their market.
What are the benefits of becoming a DXN member?
Registered members can purchase DXN products at the applicable distributor/member price and participate in the benefits available under the DXN membership system. Members who choose to develop the business may also become eligible for bonuses and incentives by meeting the applicable Marketing Plan requirements.
What is a DXN Distributor Code?
A Distributor Code is the unique code issued after successful DXN distributor registration. It identifies the registered member within the DXN system and can be used for eligible purchases and other applicable membership activities.
Can I use my DXN membership internationally?
DXN operates under its “One World One Market” concept, under which distributors can enjoy worldwide benefits and bonuses with a single membership. Local procedures, product availability and applicable requirements may differ between markets.
Can Ganobiz help me with DXN registration?
Yes. Ganobiz can guide you through the registration process and help you understand the next steps. The actual DXN membership registration is completed through the applicable official DXN registration system.
Do I need a sponsor to register with DXN?
Yes. DXN registration requires a sponsor. If you would like to join through the Ganobiz community, you can register using our Official DXN Registration Link. Registration is completed directly on the DXN eWorld platform, so you do not need to provide your personal registration details to Ganobiz.
Can I join DXN only as a consumer without doing the business?
Yes. You can join DXN and purchase products for your own consumption without actively building the business. There is no requirement to recruit others or operate a DXN business simply because you are a member.
If you later decide to explore the business opportunity, your DXN membership also gives you the option to begin sharing the products and building a network according to the DXN Marketing Plan.
REGISTRATION REQUIREMENTS
What You Need to Join DXN
Before starting your DXN registration, it is helpful to understand the basic eligibility requirements and have the necessary personal and contact information ready. Requirements may vary depending on your country or market.
What is the minimum age to register with DXN?
You must meet the applicable minimum age requirement to register as a DXN distributor. The minimum age is 18 years.
What information should I have ready before starting my registration?
Before starting, it is helpful to have your personal details, date of birth, valid email address, working mobile number, country and address information, and any identity or verification details required for your market. Nominee information may also be requested or available as part of the applicable registration process.
Do I need a valid email address and mobile number?
Yes. You should have access to a valid email address and a working mobile number. These may be used for registration-related communication, verification, account access and other DXN eWorld functions.
Use your own email address and mobile number whenever possible and make sure you can continue to access them.
Do I need an identity document to register?
Identity and verification requirements may vary by country. You may be required to provide an accepted national identity document or other verification information applicable to your market.
Always follow the requirements displayed on the official DXN registration platform for your country.
BUSINESS
DXN Business Opportunity
Understand the basics of starting and developing a DXN business through the Ganobiz community.
Can a DXN member also build a business?
Yes. A registered DXN member may choose to remain a consumer or explore the DXN business opportunity. Members who choose to build the business can develop a network and become eligible for bonuses and incentives by meeting the applicable DXN Marketing Plan requirements.
Do I need previous sales or business experience?
No previous business experience is required to get started. Learning about the products, understanding the DXN Marketing Plan and developing communication and leadership skills can help you build your business over time.
How can Ganobiz help me build my DXN business?
Ganobiz provides community-based guidance, training, business resources and support to help members understand the DXN system and develop their business responsibly.
Does joining DXN guarantee an income?
No. Joining DXN does not guarantee income or business success. Earnings depend on factors such as individual activity, customer development, network growth, qualification and performance under the applicable DXN Marketing Plan.
How are bonuses earned in the DXN Marketing Plan?
DXN provides different bonus and incentive opportunities based on sales volume, group development, status and applicable qualification requirements. You can explore an overview on the Ganobiz Business page.
Can I build my DXN business internationally?
Yes. DXN’s “One World One Market” concept allows distributors to develop their business internationally. You can build and support a network across countries where DXN operates and where the relevant business and products are available. Product availability, local operations and procedures may vary from one market to another.
Can I register directly without contacting Ganobiz first?
Yes. If you prefer to register independently, you can complete your registration directly through the official DXN eWorld platform using the Ganobiz sponsor registration link. You do not need to share your personal registration information with Ganobiz before completing the registration.
If I register directly, how do I connect with the Ganobiz community?
If you register directly through the Ganobiz sponsor registration link, Ganobiz may not automatically receive your contact information or know that you have completed your registration.
If you would like to connect with the Ganobiz community and receive guidance, training, business resources and access to applicable private member resources, please contact Ganobiz on WhatsApp after registration and introduce yourself with your DXN Distributor Code.
GETTING STARTED
After DXN Registration
Helpful information for newly registered DXN members on what to do after receiving their Distributor Code.
What should I do after receiving my DXN Distributor Code?
After receiving your DXN Distributor Code, keep your registration information safe and follow the applicable DXN procedures for accessing your eWorld account and making your first purchase.
Depending on your registration method and market, you may need to complete a first-time login or account activation process before using the available eWorld features. If you are unsure what to do next, you can contact Ganobiz for guidance.
Do I need to activate my DXN eWorld account?
Depending on how your registration was completed and the procedures applicable in your market, first-time account activation may be required before you can access your DXN eWorld account.
Follow the instructions provided by DXN during registration or on the official eWorld platform. If you need assistance understanding the process, Ganobiz can guide you through the steps.
I received my Distributor Code but do not know how to complete my first eWorld login. Can Ganobiz help?
Yes. If you have received your DXN Distributor Code but are unsure how to complete the first-time login or activation process, contact Ganobiz on WhatsApp for guidance.
For your security, you should create and keep your own DXN eWorld password and avoid sharing your password with others.
What can I do through DXN eWorld?
DXN eWorld provides registered distributors with access to various account and business functions. Depending on the market and account status, these may include product purchasing, viewing applicable sales and PV information, genealogy and group information, bonus-related information, order tracking and management of account information.
How can I make my first DXN product purchase?
Depending on the facilities available in your market, products may be purchased through an authorised DXN branch or service centre, or through the applicable official DXN online purchasing system.
Use your Distributor Code when purchasing as a registered DXN member and follow the procedures applicable in your country.
What happens if I register but do not purchase any products?
Registering with DXN and maintaining an active distributorship are not necessarily the same thing. DXN states that a registered distributor who has no transaction during the first 12 months may have the distributorship lapse and the status reflected as “Expired.”
Members should therefore understand and follow the applicable membership, purchasing and qualification requirements in their market.
Does having a Distributor Code automatically give me access to the Ganobiz Members Area?
No. DXN membership and access to the Ganobiz private Members Area are separate. New members may be provided with initial access to selected Ganobiz training and resources. Continued access to private business tools, training and downloadable resources may be subject to Ganobiz community access and renewal requirements.
Do I use my DXN eWorld password to log in to Ganobiz?
No. Your DXN eWorld account and Ganobiz Members Area are separate systems. Never use or share your DXN eWorld password as your Ganobiz login password.
Access credentials for Ganobiz private member resources will be provided or managed separately by Ganobiz.
connect with the Ganobiz community and receive guidance, training, business resources and access to applicable private member resources, please contact Ganobiz on WhatsApp after registration and introduce yourself with your DXN Distributor Code.
GLOBAL NETWORK
International & Market Information
Understand how product availability, purchasing and local DXN operations may differ across international markets.
Is DXN available in every country?
DXN operates across many international markets, but its presence, facilities and business operations are not identical in every country. Availability should be confirmed for the relevant market before purchasing products or developing business activities there.
Are the same DXN products available in every country?
No. Product availability can vary between markets due to local registrations, regulations, distribution arrangements and other market requirements. Always check the products currently available in the relevant country.
Do prices, currencies and PV/SV values differ between countries?
Yes. Product prices, currencies and applicable PV/SV values may vary between markets. Ganobiz therefore presents country-relevant information where available, while official DXN information for the applicable market should be used for current values and requirements.
My country is not listed on Ganobiz. Can I still contact you?
Yes. Ganobiz is a global community. If information for your country is not yet available on the website, contact Ganobiz and we will help you identify the relevant DXN market information and available options.
READY FOR THE NEXT STEP?
Start Your Journey with Ganobiz
Ready to join DXN? Register directly through the official DXN eWorld platform using the Ganobiz sponsor link, or contact Ganobiz if you would like guidance before getting started.
Already registered through Ganobiz? Contact us on WhatsApp with your DXN Distributor Code to connect with the Ganobiz community and learn about training, resources and private member access.